USA: DOT releases guidance for Internet flight-search tools

Michael Wukoschitz's picture

According to an article published in "Travel Pulse", the U.S. Department of Transportation (DOT) has released a guidance document for travel agencies that operate Internet flight-search tools on how these agencies should disclose the carriers they do not market in their search results. In particular, DOT will consider it an unfair practice to simply report that “no flight exists that matches” the consumer’s criteria, when in reality the flight does exist, but the agency does not offer it. DOT has provided a 90-day window, starting Aug. 19, for travel agencies with search engines to comply with the guidance.

Source: Travel Pulse; read article here>>.

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