USA: DOT fines ticket agent for violating code-share disclosure rules

Michael Wukoschitz's picture

The U.S. Department of Transportation (DOT) fined the ticket agent JTB USA, Inc., USD 60,000 for failing to adequately disclose to consumers when flights were being operated by a different airline than the one marketing their flight through a code-sharing agreement. DOT also ordered the company to cease and desist from further violations.

DOT rules require airlines and ticket agents to disclose to consumers, before they book a flight, if the flight is operated under a code-sharing arrangement. The disclosure must include the corporate name of the transporting carrier and any other name under which the flight is offered to the public.

Source: DOT press release DOT 47-13 of May 23, 2013

Consent orders available at www.regulations.gov, docket DOT-OST-2013-0004

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