According to the Southern African Tourism Services Association (Satsa), a “balanced solution” is needed when it comes to compensating airline passengers denied permission to board a flight because it has been overbooked. There is no legislation in South Africa so far that requires compensation to be paid to a passenger who has been denied permission to board.Satsa chief executive officer Michael Tatalias fears a Consumer Protection Act providing refund for passengers might end up attracting fewer new foreign airlines. Moreover, if a decision was “skewed” in favour of passengers, ticket prices could increase.Source: iol.co.za; full article here>>.
