North America

Michael Wukoschitz's picture

Canada: unruly passenger ban upheld by Transportation Agency

The claimant Guillaume Boutin filed a complaint with the Canadian Transportation Agency against Air Canada regarding a permanent travel ban imposed by Air Canada following an incident that occurred at the Cancun, Mexico airport just prior to Mr. Boutin’s return flight to Montréal, Quebec, Canada, on February 29, 2012.

Michael Wukoschitz's picture

Canada: new Air Price Advertising Rules

In December 2011, the Government of Canada announced that the Canadian Transportation Agency would develop regulations requiring all-inclusive air price advertising. These regulations are now published on Part II of the Canada Gazette.

The regulations support two key objectives:

Michael Wukoschitz's picture

USA: DOT collected USD 3.6 M in fines for air passenger rule violations in 2012

The U.S. Department of Transportation (DOT) said it levied USD 3.6 million in penalties for 2012 violations of the department’s consumer-protection rules for air passengers. The total is up from USD 3.3 million in 2011. During 2012, the Department issued 49 consent orders for consumer rule violations, the most recent two against Copa Airlines and Virgin America for not strictly adhering to the DOT’s rules for lengthy tarmac delays.

Michael Wukoschitz's picture

USA: airlines to challenge DOT advertising rule before U. S. Supreme Court

Three airlines have challenged the Transportation Department’s new price-advertising rule nefore the U.S. Supreme Court, claiming that the DOT is violating the First Amendment by prohibiting airlines from advertising base prices net of taxes and fees. The airlines also claim that the DOT has been violating the Airline Deregulation Act by imposing unique requirements such as “the size of typeface and the length of mandatory refunds — in an industry that Congress expressly chose to deregulate.”

Michael Wukoschitz's picture

California: Attorney General files Law Suit against Delta Airlines over mobile app

California Attorney General Kamala Harris has filed a complaint against Delta, alleging that Delta has failed to conspicuously post a privacy policy on its mobile application, in violation of California’s Online Privacy Protection Act (“CalOPPA”).

Michael Wukoschitz's picture

USA: DOT fines Vision Airlines for charter violations

The U.S. Department of Transportation (DOT) assessed Vision Airlines a USD 50,000 penalty for violating rules that protect passengers when their public charter flights are suddenly canceled and ordered the carrier to cease and desist from further violations.

Michael Wukoschitz's picture

USA: Federal Trade Commission requires hotels to disclose all mandatory surcharges

The Federal Trade Commission (FTC) has warned 22 hotel operators that their online reservation sites may violate the law by providing a deceptively low estimate of what consumers can expect to pay for their hotel rooms. According to the FTC letters, one common complaint consumers raised involved mandatory fees hotels charge for amenities such as newspapers, use of onsite exercise or pool facilities, or internet access, sometimes referred to as ‘resort fees'.

Michael Wukoschitz's picture

USA: DOT fines Travelzoo for violation of Code-Share Disclosure Rules

The U.S. Department of Transportation (DOT) has assessed a USD 50,000 penalty against the online ticket agent Travelzoo for failing to properly disclose to consumers when flights were being operated under a code-sharing arrangement, and ordered the company to cease and desist from future violations.

Michael Wukoschitz's picture

Canada: class action over expiring loyalty program points

On March 6, 2012, the Quebec Superior Court authorized a class action against Groupe Aeroplan Inc. relating to its decision to implement expiry dates on its loyalty program points (“Miles”). Under the new Aeroplan Terms and Conditions, if there is no activity in a member's Aeroplan account within a 12-month period, the Miles will expire. Accumulated Miles will also expire if they are not used within seven years of acquisition.

Michael Wukoschitz's picture

U.S.-DOT: new rules for charter operators

The Transportation Department has issued a guidance letter to tour operators and others in the public charter industry, imposing new requirements in the wake of the March collapse of Direct Air. According to the DOT, the company: