Trade Practices

Michael Wukoschitz's picture

USA: DOT fines Virgin Atlantic for deceptive online advertising

The U.S. Department of Transportation has fined Virgin Atlantic USD 50,000 for deceptive online advertising. The DOT said that Virgin Atlantic displayed air fares, but without government taxes and fees. To see taxes and fees, consumers had to scroll down to the bottom of the page to read the fine print.

Michael Wukoschitz's picture

USA: DOT to require airlines to make their websites and kiosks accessible to disabled travelers

The U.S. Department of Transportation (DOT) proposed a regulation that would require airlines to make their websites accessible to individuals with disabilities and ensure that their ticket agents do the same.  DOT also proposed that airlines make automated airport kiosks at U.S. airports accessible to passengers with disabilities. U.S.

Michael Wukoschitz's picture

UK: TripAdvisor under ASA scrutiny

Following a huge number of complaints by hotels that the travel website did not check its reviews and many of them were  misleading, fake or defamatory, TripAdvisor is to be investigated by the Advertising Standards Authority (ASA).

Michael Wukoschitz's picture

USA: DOT fines JetBlue for deceptive pricing

The U.S. Department of Transportation (DOT) fined JetBlue Airways USD 50,000 for violating federal aviation laws and the Department’s rules prohibiting deceptive price advertising in air travel.

Michael Wukoschitz's picture

German court regards 'automatic' inclusion of cancellation insurance to flight ticket price illegal

German Oberlandesgericht Jena recently held that it was an illegal trade practice to autmaticly include a cancellation insurance to the ticket price during the online booking process. Such practice would deceive the average consumer even if he had the option to avoid the inclusion of the insurance by unclicking the related tickbox. The deceptive practice would also violate EU Regulation 1008/2008 on on common rules for the operation of air services in the Community.

Michael Wukoschitz's picture

USA: class action suit against YTB reinstated

The United States Court of Appeals for the Seventh Circuit in Illinois reinstated a class action lawsuit against YTB International, which offers booking websites and travel agent training. The class action is seeking $5 million in damages for more than 100 plaintiffs nationwide against Illinois-based YTB, also known as YourTravelBiz.com.

Michael Wukoschitz's picture

Germany: OLG Köln refers surcharges billed by online booking platform to ECJ

In its reference for preliminary ruling of March 4, 2011, the OLG Köln referred the follwoing question to the ECJ:

Michael Wukoschitz's picture

UK: OFT to take action over passenger travel sector payment surcharges

The Office of Fair Trading (OFT) has put passenger travel companies on notice to change misleading debit and credit card surcharging practices or face enforcement action under consumer protection laws.

Publishing its findings on these surcharges, following a super-complaint from U.K. Consumer Rights Association Which?, the OFT also calls for the law to be updated to stop consumers being surcharged when buying goods and services with any debit card.

Phil Cameron's picture

China Airlines Fined for Violating DOT Price Advertising Rules

China Airlines Fined for Violating DOT Price Advertising Rules

Tuesday, June 21, 2011 

Michael Wukoschitz's picture

Australia: High Court decides on scope of a disclaimer

In October 2005, the Plaintiff and her husband went on a tour through Europe which the Plaintiff had booked with the Defendant. While travelling by coach from Prague to Budapest, the Plaintiff got out of her seat to get something from a bag she had stowed in the overhead luggage shelf. The coach braked suddenly; the Plaintiff fell backwards and suffered injury.

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