UK

Michael Wukoschitz's picture

ECJ reconfirms "Sturgeon" decision

In today's judgement in joined cases C-581/10 - Nelson and C-629/10 TUI Travel Plc, the ECJ has reconfirmed its much disputed Sturgeon decision extending the claim for fixed compensation (which Reg.

Michael Wukoschitz's picture

UK: Birmingham County Court decides in broken glass door case

The Russell family booked a holiday package to Spain. At the time of booking they made clear that they were not seasoned travellers and specifically requested accommodation which was suitable for young children because they took along their 4 year old daughter. They were duly reassured. At the hotel they were allocated to a room with a glass balcony door. Shortly after arrival, while the parents were unpacking, the girl ran towards the door. She failed to realise that it was still shut and collided with it.

Michael Wukoschitz's picture

UK: airlines to include debit card surcharges in headline prices

Following enforcement action of the U.K. Office of Fair Trading (OFT), 12 airlines have agreed to include debit card surcharges in the headline price rather than surprise consumers at the end of the booking process. Any surcharges for paying by credit card will be easy to find when booking online. Aer Lingus, BMI Baby, Eastern Airways, easyJet, Flybe, German Wings, Jet2, Lufthansa, Ryanair, Thomas Cook, Thomson (TUI) and Wizz Air were subject to an OFT consumer law investigation and have agreed to change their practices.

John Downes's picture

UK: Bad Taste Tweets Not Criminal

Pau Chambers, from Corby, England was due to fly from the local airport in January, 2010 when it began to snow heavily. He tweeted "Crap! Robin Hood Airport is closed. You've got a week and a bit to get your shit together, otherwise I am blowing the airport sky high!!". The tweet was read by 600 followers. He was reported to the police and was conviceted at Doncaster Magistrates Court for sending a "menacing communication". He insisted that it was just a joke. He was fined £350 ($547/€442) and ordered to pay £600 costs ($938/€758).

Michael Wukoschitz's picture

EU Commission publishes consumer tips for visitors to the 2012 Olympic Games

The European Commission has put together a webpage with key consumer tips on how to plan a successful, stress-free trip to the Olympics – and avoid consumer hassle with travel, accommodation or shopping. This page offers essential, hands-on information and links to services that can help visitors in case of a problem.

Find the webpage here>>.

Michael Wukoschitz's picture

UK and Unfair Contract Terms Reforms

The Scottish Law Commission and the Law Commission for England and Wales have opened a consultation on proposals to protect consumers from unfair terms hidden in small print.

Michael Wukoschitz's picture

UK: British Airways to check passengers on Google?

According to an article by Margaret Tofalides from Manches LLP, published on lexology.com, British Airways is planning to use information from the internet to create dossiers on passengers. The programme would search Google images in order to find pictures of passengers so that they can be identified by the BA staff. It would would also search data held by BA, including records of previous flights and complaints. The programme, of course, raises data protection and privacy concerns.

Michael Wukoschitz's picture

ECJ Advocate General proposes the Court to confirm its "Sturgeon"-Judgement

On May 15, 2012, ECJ Advocate General Bot has delivered his opinion in two pending cases where the national courts sought a review of the "Sturgeon"-Judgement. In this judgement, the Court of Justice had ruled that passengers whose flights are delayed may be treated, so far as the right to compensation is concerned, in the same way as passengers whose flights are cancelled.

Michael Wukoschitz's picture

UK: Hotel owner fined in fire safety trial

A  hotel owner has paid the price for ignoring fire safety laws and been hit with a  £210,000 fine following a successful prosecution by London Fire Brigade. The case was a landmark hearing for the UK fire and rescue service, believed to be the first time that a jury – rather than magistrates or an individual judge - has convicted a defendant under the Regulatory Reform (Fire Safety) Order 2005.

Michael Wukoschitz's picture

UK: OFT fines British Airways in fuel surcharges price-fixing case

On April 19, 2012, the UK Office of Fair Trading (OFT) has announced its decision that British Airways (BA) and Virgin Atlantic Airways (VAA) engaged in anti-competitive practices in relation to the pricing of passenger fuel surcharges, and has imposed a fine of GBP 58.5 million on BA. VAA brought the matter to the OFT's attention and, under the OFT's leniency policy, has not been fined.

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