U.S.A.: DOT fines airlines for not adequately responding to complaints of disabled passengers

Michael Wukoschitz's picture

The U.S. Department of Transportation (DOT) today fined Air France, Lufthansa, and British Airways for not adequately responding to complaints filed by passengers with disabilities.  Air France and Lufthansa were each fined USD 200,000 and British Airways was fined USD 150,000.  The airlines were also ordered to cease and desist from future similar violations.

The Air Carrier Access Act (ACAA) prohibits airlines from discriminating against individuals with disabilities.  Under DOT rules, airlines are required to provide a written dispositive response to a written complaint alleging a violation of the ACAA within 30 days of receipt of the complaint. 

The consent orders are the results of several on-site regulatory compliance inspections conducted by the Department’s Office of Aviation Enforcement and Proceedings.  During these inspections, the Department reviewed a number of disability-related complaint files and found that, in many occasions, Air France, Lufthansa, and British Airways failed to provide dispositive responses to passenger complaints.  

The consent orders are available at www.regulations.gov, docket number DOT-OST-2016-0002.

Source: DOT press release 40-16 of April 14, 2016

The Air Carrier Access Act (ACAA) prohibits airlines from discriminating against individuals with disabilities.  Under DOT rules, airlines are required to provide a written dispositive response to a written complaint alleging a violation of the ACAA within 30 days of receipt of the complaint. 

These consent orders are the results of several on-site regulatory compliance inspections conducted by the Department’s Office of Aviation Enforcement and Proceedings.  During these inspections, the Department reviewed a number of disability-related complaint files and found that, in many occasions, Air France, Lufthansa, and British Airways failed to provide dispositive responses to passenger complaints.  

The consent orders are available at www.regulations.gov, docket number DOT-OST-2016-0002. 

- See more at: https://www.transportation.gov/briefing-room/air-france-lufthansa-and-british-airways-fined-inadequate-responses-disability#sthash.HFT4ifJJ.dpuf
The U.S. Department of Transportation (DOT) today fined Air France, Lufthansa, and British Airways for not adequately responding to complaints filed by passengers with disabilities.  Air France and Lufthansa were each fined $200,000 and British Airways was fined $150,000.  The airlines were also ordered to cease and desist from future similar violations. The U.S. Department of Transportation (DOT) today fined Air France, Lufthansa, and British Airways for not adequately responding to complaints filed by passengers with disabilities.  Air France and Lufthansa were each fined $200,000 and British Airways was fined $150,000.  The airlines were also ordered to cease and desist from future similar violations. - See more at: https://www.transportation.gov/briefing-room/air-france-lufthansa-and-british-airways-fined-inadequate-responses-disability#sthash.HFT4ifJJ.dpuf
The U.S. Department of Transportation (DOT) today fined Air France, Lufthansa, and British Airways for not adequately responding to complaints filed by passengers with disabilities.  Air France and Lufthansa were each fined $200,000 and British Airways was fined $150,000.  The airlines were also ordered to cease and desist from future similar violations. - See more at: https://www.transportation.gov/briefing-room/air-france-lufthansa-and-british-airways-fined-inadequate-responses-disability#sthash.HFT4ifJJ.dpuf
The U.S. Department of Transportation (DOT) today fined Air France, Lufthansa, and British Airways for not adequately responding to complaints filed by passengers with disabilities.  Air France and Lufthansa were each fined $200,000 and British Airways was fined $150,000.  The airlines were also ordered to cease and desist from future similar violations. - See more at: https://www.transportation.gov/briefing-room/air-france-lufthansa-and-british-airways-fined-inadequate-responses-disability#sthash.HFT4ifJJ.dpuf
The U.S. Department of Transportation (DOT) today fined Air France, Lufthansa, and British Airways for not adequately responding to complaints filed by passengers with disabilities.  Air France and Lufthansa were each fined $200,000 and British Airways was fined $150,000.  The airlines were also ordered to cease and desist from future similar violations. - See more at: https://www.transportation.gov/briefing-room/air-france-lufthansa-and-british-airways-fined-inadequate-responses-disability#sthash.HFT4ifJJ.dpuf
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