UK

Michael Wukoschitz's picture

U.S. issues Europe travel alert / U.K. updates travel advice for France and Germany

The State Department on Sunday issued a travel alert for all of Europe, saying that there is a heightened terrorism threat from al-Qaeda and affiliated organizations. At the same time, the British Foreign Office updated its travel advice for France and Germany.

Michael Wukoschitz's picture

ETOA warns against excessive expectations in London Olympics

The European Tour Operators Association (ETOA) released a statement warning that dreams of Olympic tourism could turn to nightmares. ETOA's research and analysis shows that the vast numbers of foreign visitors anticipated to arrive at previous Olympics did not materialise. No host city has predicted demand for an Olympics correctly.

Michael Wukoschitz's picture

UK: Office of Fair Trading to investigate hotel prices

After months of lobbying from a discount website, the UK Office of Fair Trading (OFT) has started an investigation on whether some hotels have put pressure on third parties to raise their rates. Hotel rooms are often sold through websites at rates far lower than those offered by travel agents or the hotels themselves, because these websites operate on lower profit margins.

Michael Wukoschitz's picture

UK: law suit over unverified TripAdvisor reviews?

KwikChex, a U.K. reputation-management company is soliciting plaintiffs and financial support within the travel industry for a class action against TripAdvisor, alleging that the travel-review site’s unverified reviews can be false, defamatory and libelous. KwikChex claims "tens of thousands" of businesses have been negatively affected by TripAdvisor’s user-generated reviews. It has not disclosed how many companies have signed on for the lawsuit, nor has it estimated when it might actually take legal action against TripAdvisor.

Michael Wukoschitz's picture

UK: High Court seeks ECJ clarification of passenger rights

The UK High Court suspended U.K. courts from hearing any more compensation cases for delays against airlines. It has ordered the suspension while it asks the European Court of Justice to review the November 2009 ruling (joint cases C-402/07 - Sturgeon v. Condor and C-432/07 Böck, Lepuschitz v. Air France) extending the claim for compensation as provided in Reg. 261/2004/EC to passengers facing (long) delays. The controversial ECJ judgement strengthened the entitlements of passengers but has outraged airlines.

Michael Wukoschitz's picture

UK: ASA adjudication on airport train ad

Various posters at Stansted airport included an image of a train, the text "35 MINUTES" or "TRAIN TO LONDON 35 MINUTES" and various images of iconic central London landmarks including Big Ben, the London Eye and Nelson's Column. Trains stopped at Tottenham Hale in North London in 35 minutes whereas it took 45 minutes to Liverpool Street in central London.

Michael Wukoschitz's picture

UK: online advertisements will come under the regulation of the Advertising Standards Authority

From next year, the rules in the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing (the CAP Code) will apply in full to marketing communications online, including the rules relating to misleading advertising, social responsibility and the protection of children. The remit will apply to all sectors and all businesses and organisations regardless of size.

Michael Wukoschitz's picture

UK: airlines fail to comply with EU passenger compensation rules

The UK Air Transport Users Council (AUC), set up and funded by the Civil Aviation Authority (CAA) to help protect the interests of air travellers, says that airlines are repeatedly failing to meet their obligations under European Union law to aid passengers affected by delays and cancellations.
John Downes's picture

England: Package Holiday Case

Evans v Kosmar Villa Holidays PLC [2006] EWHC 3417 (QBD)

E, a 17 year old, dived into the shallow end of a pool in the early hours of the morning. He fractured his cervical vertebrae rendering him tetraplegic. The resort premises were exclusively contracted for K’s use. K argued that its duty in respect of those premises was similar to that owed by an occupier under the Occupiers’ Liability Act 1957. It cited cases under that Act claiming that it had no need to tell people what they ought to know already and that E had exercised his own free will in ignoring warnings.

John Downes's picture

England: Package Holiday Case

Lambert v Travelsphere [2005] CLYB 957

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