Travel Agents Provide Poor Advice

John Downes's picture

A report by the Consumers' Association, following tests of 240 travel agents throughout the UK, found that more than 2/3 failed to find the chapest fare available for a flight between London and Paris. They also failed to give advice on safety in Jamaica despite the information being available from the Foreign Office. The Consumers' Association say that the report highlights the poor level of advice on offer from travel agents. Despite this, ABTA point out that a MORI poll concluded in 1998 that 92% of holidaymakers rated the travel agnecy they most recently used as either 'very good' or 'fairly good'.

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